Francis Pagtama

IT & Data Science Student | Risk & Data Operations

ASU IT & Data Science student offering 4+ years of experience managing real-time data, compliance, and operational risk at MGM Resorts. Combines robust technical infrastructure training (CompTIA Security+, CCNA, AWS) with decisive problem-solving and situational awareness developed in high-stakes trading and aviation environments.

Certifications

AWS Certified Solutions Architect Cisco CCNA CompTIA Security+ Student Pilot (FAA Part 61) ASU Data Science Certificate Math Concepts of Engineering

Technical Arsenal

AWS (EC2, S3, VMs) Python & Java SQL & Pandas HTML/CSS Git/GitHub & VS Code Smart Switch & Home Lab Advanced Excel Risk Management Aviation Operations (METAR/TAF)

Personal Projects

🏀 Spurs Performance Web Platform

Engineered a comprehensive web application utilizing Pandas to aggregate, clean, and visualize historical sports performance metrics.

Python Pandas HTML/CSS

✈️ Aviation Weight & Balance Tool

Developed a custom automation script to calculate light aircraft Center of Gravity (CG) with integrated safety threshold buffers.

Python Pandas

🌤️ Real-Time Flight Ops Dashboard

Built a web-oriented dashboard to parse and display real-time live METAR/TAF aviation weather data feeds.

API Integration HTML/CSS

Professional Experience

Swissport

Nov 2025 – Present
Passenger Service Agent
  • Mastered Departure Control Systems (DCS), including Altea and Sabre, to coordinate high-volume passenger logistics and real-time data entry.
  • Executed time-sensitive flight closure protocols, verifying 100% accuracy in weight and balance calculations to ensure operational safety.
  • Collaborated with cross-functional teams to troubleshoot technical boarding anomalies under strict departure deadlines.

BetMGM

Aug 2025 – Nov 2025
Trader - Risk and Data Operations
  • Resolved critical, high-pressure technical infrastructure and platform anomalies in real-time, mitigating immediate financial exposure.
  • Managed multi-million dollar betting portfolios and live data feeds for high-profile events, utilizing analytical tools to maintain market integrity.

MGM Resorts International

Sep 2021 – Aug 2025
Retail In-Play Trader Supervisor
  • Engineered complex Excel spreadsheets to formulate game scheduling, optimize coverage, and ensure 24/7 market availability.
  • Spearheaded real-time trading operations, leading an operational team to track liabilities and maintain compliance with corporate SOPs.
  • Facilitated technical onboarding and trained incoming analysts on the proprietary Entain/Angstrom data analytics platform and strict system uptime protocols.

Education

Arizona State University
BS in Information Technology (Expected May 2027)
College of Southern Nevada
AS in Computer Science (Aug 2018 – May 2021)